Contact
Come Say Hello on Westheimer
Our front desk team is here seven days a week. Stop in, call, or send an email — we respond to every message within one business day.
We'd Rather Talk Than Email, But We're Good at Both
Ashford Group's front desk is staffed from opening to close every day of the week, and our coaches are usually on the floor during class times if you want to ask a question in person. If you're deciding between membership tiers, a five-minute conversation at the desk will get you more clarity than any web page. If you prefer email, we respond within 24 hours on weekdays and by Monday morning for weekend inquiries. For billing questions specifically, email us with your member ID and we'll resolve issues the same day in most cases. We also use the member app for direct coach messages — Active and Coaching members can message their coach directly through the app.
Ways to Reach Ashford Group
Phone, email, in-person, or through the app — pick what works for you.
Visit Us
4820 Westheimer Rd, Houston, TX 77056. Parking is free in the lot directly behind the building — enter from the Westheimer side. We're between two coffee shops, which makes the 5:30 a.m. crowd very happy.
Call the Front Desk
Reach us at +1 (713) 555-0194 during open hours. Weekday hours run 5:30 a.m. to 10:00 p.m.; Saturday 7:00 a.m. to 6:00 p.m.; Sunday 8:00 a.m. to 4:00 p.m. Voicemail is returned same day.
Email Us
Send any inquiry to hello@brightport.cc. For membership questions, include which plan you're considering. For billing, include your member ID. General questions get a reply within 24 hours; billing within the same business day.
Member App
Active and Coaching members can message coaches directly through the app. Class schedule, check-in history, and progress notes all live there too. Download on iOS or Android — search “Ashford Group” in your app store.
Hours
| Monday | 5:30 — 22:00 |
|---|---|
| Tuesday | 5:30 — 22:00 |
| Wednesday | 5:30 — 22:00 |
| Thursday | 5:30 — 22:00 |
| Friday | 5:30 — 21:00 |
| Saturday | 7:00 — 18:00 |
| Sunday | 8:00 — 16:00 |
“I emailed at 9 p.m. on a Thursday asking whether the Coaching plan was worth the upgrade from Active. I had a detailed, personal reply from the membership manager by 8 a.m. Friday. That alone told me this gym actually runs the way it says it does.”
— Tanya Osei, Galleria Area
Common Questions Before You Visit
Do I need to make an appointment to tour the facility?
No appointment needed. Walk-in tours are available any day during open hours — just ask at the front desk. If you'd like a coach to walk you through the floor personally, weekday mid-mornings (10 a.m.–noon) are typically the quietest time, when staff have more room to spend 20 minutes with you.
Is parking available at your Westheimer location?
Yes — free surface parking directly behind the building, accessed from the Westheimer Rd driveway. The lot has 34 spaces. During peak hours (6–8 a.m. and 5:30–7 p.m.) street parking on the adjacent side street is also free and usually available within half a block.
What should I bring for my first visit?
Athletic shoes with non-marking soles, a water bottle, and your ID for check-in. We provide towels, so no need to pack one. If you're coming for a coached class, arrive 15 minutes early to meet your coach and get a quick orientation on the equipment you'll use that session.
Is the gym accessible for people with mobility limitations?
The building has a step-free entrance, accessible locker rooms, and elevator access to our second-floor spin studio. Our coaches are trained to modify any class movement for mobility limitations — just let the coach know before class starts and they'll brief you on adaptations.
Send Us a Note
We reply within one business day.
Start With a Free Week — No Strings
Mention this page when you visit and we'll set you up with seven days of full access before you choose a plan.
Claim Your Free Week